Reference

How we handle legal terms and player protection

We've written our legal framework to be clear about what you control and what we promise when you open an account with us. This page covers access, data, wallet rights and how to reach us when you need help.

Access depends on local lawTransparent data handlingbKash, Nagad, Rocket wallet rightsSupport channels listedAccount security steps
6888 How we handle legal terms and player protection
CONTACT PATHS

How to reach us about legal or account questions

We've set up multiple channels so you can get help when you need clarity on legal terms, wallet rights or account restrictions. Our support team handles questions about access rules, data requests and transaction disputes.

Live Chat Open the chat bubble at the bottom right of any page and describe your legal or account question. Our team will guide you through the relevant terms and help you understand your rights.
Email Support Send detailed queries about data handling, account closure or wallet disputes to our support email. We aim to respond within one business day and can escalate legal matters to our compliance team.
Help Centre Browse our self-service articles covering common legal questions, including how we verify accounts, process refunds and handle data requests from Bangladesh players using bKash, Nagad or Rocket wallets.
DATA & SECURITY

How we protect your account and personal information

We've built our legal and security practices around transparency. You control your account data, and we explain how we store, use and protect the information you share when you register or make a bKash, Nagad or Rocket deposit.

Data Collection

We collect only what we need to verify your identity, process wallet transactions and comply with anti-fraud checks. You can request a copy of your data or ask us to delete your account information by contacting support.

Cookie Policy

We use cookies to keep you logged in, remember language settings and track session activity for security. You can disable non-essential cookies in your browser, though some features may not work without them.

Account Security

We encrypt your login credentials and wallet details with SSL. If we detect unusual activity on your account, we'll lock it temporarily and ask you to verify your identity before restoring full access.

Retention & Deletion

We retain transaction records for compliance purposes, but you can close your account and request data deletion at any time. Contact our support team and we'll walk you through the removal process and confirm when it's complete.

Legal and account rights FAQ

Access depends on your local law. We serve users in eligible regions, but you must confirm that online gaming is permitted in your area before opening an account or depositing through bKash, Nagad or Rocket.

Contact our support team via live chat or email and ask for a data export. We'll send you a file containing your account details, transaction history and any other information we hold about you.

We may suspend your account, cancel pending bets or reverse transactions. In serious cases we'll close your account permanently. We'll explain the reason and give you a chance to appeal through our support channels.

Yes. Request account closure through support, complete any pending wallet verification steps, and we'll process your final withdrawal to bKash, Nagad or Rocket. Once the balance is paid, we'll delete your account data.

If we block a bKash, Nagad or Rocket transaction for fraud checks, contact support with your transaction ID. We'll review the hold, explain why it triggered and release the funds if everything checks out.

We share minimal data with payment processors to handle your bKash, Nagad or Rocket deposits. We do not sell your information to advertisers or marketing firms. Read our full privacy policy for details.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.